Customer Service Courses

Going The Extra Mile

This one-day course equips you with the skills to deliver consistent service excellence at every customer ‘touchpoint’. It will also enable you to handle difficult situations and achieve increased customer satisfaction and loyalty.

An Introduction to Customer Service

This practical course will provide you and your organisation with an overview of the best practice skills required to exceed your customers’ expectations.

Handling Customer Complaints

This course explains how to stay calm under pressure, not to over react, and how to remain professional when managing issues.

Building & Retaining Customer Relationships

This course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your
organisation and develop relationships that becomes long lasting.

Managing Touchpoint Performance to Improve the Customer Experience

This course is full of best practice tips and techniques that will enable your organisation to develop a customer-centric customer service process at every touchpoint.